The Department of Facilities Operations consists of Hard Services (Building Engineering and Maintenance Trades), Soft Services (Custodial Services, Grounds, and Pest Control), and Central Operations (Service Center and Stockroom).

The Service Center is the primary point of contact for all Facilities Operations service requests.

Building Maintenance 

Building Coordinators should relay requests for maintenance and repair work to Facilities Planning and Management (FP&M) through the Service Center by phone at (313) 577-4315, or via the work order website FP&M - Submit a Request.  For all emergency situations (e.g., electrical failures, floods, severe temperature problems, roof leaks), please call the Service Center immediately.  Non-emergency requests for building maintenance and reimbursable work requiring an estimate should be submitted to the Service Center via the website. Please note that someone is available to answer Service Center calls 24 hours/day, 7 days/week.

It is preferred that building occupants process requests through their Building Coordinator so that duplication is avoided and follow-up is facilitated. The Associate Director and Scheduling Manager assigned to that district will contact the Building Coordinator for additional information as needed.

After regular hours and on weekends, emergencies are handled through the Public Safety Department (313) 577-2222, where a person is always on duty.  Public Safety will contact Operations immediately to follow up on the request.